So of course they want me to pay even more so they can remove the software for so that the product I’ve already paid for can work. I allow them to do so with hesitation and they of course tell me that it’s “likely” not working because of other preinstalled antivirus software on my computer.

Well… now suddenly I get a notice that the first “cleanup” subscription (the one that was never activated) is automatically renewing and I’m being charged for it!!! So I call up tech support and of course they ask to remote in. I was really frustrated with the fact that it wasn’t working but put it on the back burner for a while and was going to cancel the auto renew after a few more attempts. The second time I was able to activate but the cleanup tool never properly worked, always just showed like progress was being made but the progress bar never went anywhere. The first time I clicked the download, I did not have any luck with the activation. Anyway, initially I thought maybe it wasn’t avast and had some major lag issues with the computer, so hesitantly accepted the offer for the FREE TRIAL (yeah right) to the “cleanup” software they sell. To this day I cannot operate any FTP software to make changes to my friend’s company website. After downloading the antivirus I’ve never really liked the speed or lag it creates in the computer to run the scan and I’ve had issues with FTP software that I believe is directly related to avast. I’ve known avast to be a good product with a good track record… until recently. I purchased avast internet security package about 7 months ago sometime after I purchased my computer. I’m off to check my Nortons Auto Renew payments on the other computers now. I think it is time to cancel the Avast subscription for this subscription. If we ring them we (might) get our payment reversed but we have been served up to the clutches of online spivs and fear merchants. They can’t lose…if we don’t notice them double charging our account they keep the money and win. These guys are smooth, fast, aggressive and pushy. Lots of tut tutting, and they asked to investigate our email file logs – and amazingly, a lot of records were there that showed someone had taken control of our computer!! Luckily they had someone who could fix that that – Avast wouldn’t charge us but this Macgeek group would do the job in 1.5 hours, give 3 years warranty, and only charge us $399!! Needless to say my Spidie senses were jingling by now. They sent an email check to our address and wouldn’t you know it it – it wasn’t shown as having been read. We rang the support line and apparently had one reversed (we will be checking) but before you know it we were spun off to a tech support spiv because obviously “there is something wrong”. We noticed 2 identical payments a week apart for the same software on our credit card. A new twist appears to have occurred with me and I do not know if this is a one off or whether others have suffered the same.

Is avast mac cleaner a scam